African Stay acts as a tour operator and/or booking service on behalf of the client and supplier. African Stay undertakes to provide all services offered subject to the terms and conditions as they apply to the suppliers. The provision of goods and services is subject to availability. African Stay has carefully selected these suppliers and they are all leaders in the Tourism Industry. The vast majority are members of SATSA and are in possession of the required insurance cover. All drivers and pilots are licensed in terms of local legislation. To the best of our knowledge all vehicles, vessels and aircrafts are safe and comply with the relevant safety regulations.
The rates quoted to you will as far as possible will be maintained for the periods shown. African Stay cannot however guarantee the rates and these are subject to change unless the tour has been fully paid for as per the itinerary. African Stay cannot be held liable for incorrect published rates.
3. Cancellation Policy
As African Stay uses a large number of suppliers it is not possible to list all their amendment and/or cancellation charges. Cancellation policies vary between suppliers and therefore each supplier’s cancellation policy is published on their page. Should the supplier’s cancellation policy not be available on their page, African Stay reserves the right to claim a cancellation fee of up to 100% of the total cost as a pre-estimation of damages. Should you, or any member of your party, cancel your holiday after confirmation, this cancellation must be confirmed and received in writing by African Stay. Amendments to confirmed reservations at any time prior to departure will be made subject to the conditions that the customer is liable for all additional cost of whatever nature arising there from. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Should one or more members of a party cancel, it may increase the per person holiday price of the remaining members.
4. Changes and cancellations made by us:
Occasionally, we have to make changes and correct errors and other details both before and after bookings have been confirmed. We reserve the right to cancel confirmed bookings and if we have to make a significant change i.e. a change of accommodation we will let you know as soon as possible.
Where possible we will do so before your departure and we will offer you a choice from the following:
- Accepting the changed arrangements or
- Choosing an alternative product of a similar standard. (For less expensive products we will offer a refund of the difference)
- Cancelling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.
5. Refunds & unused Services
No Refunds will be made for no-shows and unused services. No refunds will be made by African Stay where a dispute arises between the client and the supplier.
6. Travel Insurance
It is strongly recommended that the client secures travel insurance that includes medical as well as cancellation cover. African Stay does not offer insurance cover save for the cover offered by the Car Hire companies and the Camper hire companies.
7. Travel Documents
It is your responsibility to ensure that you have all the necessary travel documents in your possession including passport, insurance policy, visas and medical certificates.
8. Responsibility & Liability
African Stay acts as booking service between the client and the supplier and accordingly accepts no liability for any loss, damage, injury, accident, delay, theft or any other irregularity how so-ever arising. African Stay does not have direct control over provision of services by suppliers and whilst they are in all cases selected with utmost care, we do not accept liability for error and omissions of such suppliers.